Is the parcel containing your order broken or damaged?
Do not accept it! Cojeda will resend the goods ordered free of charge.
In case of parcel breakage or damage, you should refuse the goods; they will be replaced and sent again. In any case, Cojeda promises to replace the damaged parcel at its own expense, covering both replacement and shipping costs. Our goal is to satisfy your requests or reimburse your costs.
Are you unhappy with your purchase?
You have the right to withdraw from your contract.
You have the right to withdraw from the contract you completed with Cojeda within ten (10) working days from delivery of the products purchased on Cojeda.com, with no penalty or explanation necessary. For further information, read Cojeda's Terms of Sale.
Paying by a credit card? Who guarantees the safety of your data?
Banca Sella S.p.A., one of the most important Italian banking groups.
When paying by credit card, your financial information, such as your credit/debit card number or expiry date, will be forwarded to the joint-stock company Banca Sella, protected by encryption, thus without any third persons having access to it. Moreover, this information will only be used by Cojeda to complete the procedures regarding your purchase, make any refunds should you return the products ordered in accordance with your right to withdraw from the contract, or when it is necessary in order to prevent or report any frauds against Cojeda.com to the police.